Privacy Policy

Introduction and Scope of the Policy

This Privacy Policy describes how Spinfin and its operator, SpinFin Entertainment Limited, may collect, use, store, disclose, and otherwise process information relating to individuals who access or use the Spinfin website, mobile-compatible services, gaming platform, customer support channels, and related features. This Policy is intended to provide general information about data handling practices in connection with the provision of online gambling, account management, payment processing, security monitoring, compliance review, and customer assistance.

This Policy applies to information collected through the Spinfin platform and associated communications, whether collected directly from users, automatically through technical means, or provided voluntarily in connection with account registration, gameplay, identity checks, payment activity, or support interactions. It applies to users who browse the platform, create accounts, participate in games, use responsible gambling tools, contact support, or otherwise interact with the services.

By using the platform, users acknowledge that their information may be processed as described in this Policy, subject to applicable law. This Policy should be read together with any applicable Terms and Conditions, responsible gambling notices, bonus rules, and other platform-specific legal disclosures. Where local law imposes additional privacy rights or obligations, such rights and obligations may apply alongside this Policy.

Types of Information Collected

Spinfin may collect different categories of information depending on how a user interacts with the platform and what services are used.

Personal Information

Personal information may include details that identify or relate to an individual. Depending on the circumstances, this may include name, date of birth, residential address, billing address, email address, telephone number, username, account credentials, payment-related identifiers, transaction history, and government-issued identification data submitted for verification purposes.

Where required for regulatory, fraud prevention, security, or account verification purposes, Spinfin may also collect information used to confirm identity, age, source of funds, or eligibility to use gambling services. This may include copies of identification documents, payment instrument confirmation, and other supporting materials requested during account review or compliance procedures.

Technical Information

Technical information may be collected automatically when users visit or use the platform. This may include IP address, browser type, device type, operating system, language settings, access times, date and time stamps, referral pages, game usage data, session activity, log files, crash reports, and similar diagnostic or analytical data.

The platform may also collect information relating to how users navigate the site, interact with games, use account features, or access support tools. Such information helps maintain platform functionality, monitor performance, detect misuse, prevent fraud, and improve technical administration.

Financial and Transaction Information

Users who make deposits, request withdrawals, receive bonuses, or otherwise engage in payment activity may have related information processed. This may include deposit and withdrawal amounts, payment method type, transaction timestamps, partial payment instrument details, wallet information, and records necessary for financial reconciliation, dispute review, anti-money laundering controls, or fraud detection.

Spinfin does not state in this Policy that full payment card information is stored in all cases, as payment processing arrangements may depend on the specific method used and relevant third-party service providers.

Voluntary Information

Users may voluntarily provide additional information through communications, document submissions, survey responses, customer support requests, responsible gambling settings, dispute correspondence, feedback, or participation in optional promotions or loyalty-related features. Such information may include free-text messages, uploaded files, preferences, or declarations made by the user.

If a user contacts support through live chat or email, records of those communications may be retained for quality assurance, training, dispute handling, compliance review, and service continuity.

How Information Is Used

Spinfin may use collected information for lawful operational and compliance-related purposes connected with the administration of the platform and the provision of gambling services.

Primary uses may include:

• creating and maintaining user accounts;
• verifying identity, age, and eligibility;
• processing deposits, withdrawals, and related payment activity;
• enabling gameplay and account functionality;
• administering bonuses, loyalty features, and account-based entitlements where applicable;
• monitoring gameplay patterns and transaction activity for fraud prevention, security review, and responsible gambling purposes;
• complying with legal, regulatory, licensing, audit, and anti-money laundering obligations;
• responding to support requests, complaints, and technical issues;
• enforcing contractual terms, platform rules, and internal risk controls;
• analyzing system performance, maintaining service stability, and improving usability;
• generating internal records for accounting, reporting, and dispute resolution.

Information may also be used to protect the integrity of the platform, including to investigate suspicious activity, suspected collusion, payment abuse, account misuse, identity irregularities, bonus abuse, or other conduct inconsistent with platform rules or legal requirements.

Where permitted by applicable law, certain information may be used for service-related communications, account notices, verification reminders, important policy notifications, and messages necessary for the operation or security of the service. This Policy does not assume consent for all forms of communication where consent is required under local law.

Cookies and Tracking Technologies

Spinfin may use cookies and similar tracking technologies to support the operation, security, and measurement of its digital services. Cookies are small data files placed on a device that help recognize a browser or store certain preferences and session information.

These technologies may be used for several purposes, including:

• maintaining user sessions and login status;
• enabling core website and account functions;
• remembering language, interface, or device preferences;
• collecting analytics and performance information;
• detecting technical issues and preventing abuse;
• supporting fraud detection and security monitoring.

Some cookies may be necessary for the proper functioning of the platform and may remain active as required for authentication, navigation, or transaction security. Other cookies may assist with analytics or platform optimization. Depending on the user’s location and the applicable legal framework, users may be presented with options to manage non-essential cookies through browser settings or consent tools made available on the platform.

Disabling certain cookies may affect site functionality, account access features, or the proper operation of gaming and payment services.

Data Sharing and Disclosure

Spinfin may share information with third parties where such sharing is reasonably necessary for the operation of the platform, the fulfillment of legal obligations, or the protection of legitimate business and security interests.

Information may be disclosed to categories of recipients such as:

• payment service providers and financial intermediaries;
• identity verification and compliance screening providers;
• fraud prevention, security, and risk management vendors;
• hosting, cloud storage, technical infrastructure, and analytics providers;
• customer support and communications service providers;
• auditors, professional advisers, or corporate service providers;
• competent authorities, regulators, law enforcement agencies, or dispute bodies where required or permitted by law.

Information may also be disclosed in connection with a corporate transaction, restructuring, merger, asset transfer, financing event, or business reorganization, subject to appropriate safeguards where required.

Spinfin does not state in this Policy that user information is sold to third parties. Any disclosure is expected to be limited to purposes compatible with platform operations, legal compliance, contractual performance, security administration, or rights protection.

Data Storage and Security Measures

Spinfin may retain personal information for as long as reasonably necessary to fulfill the purposes described in this Policy, including account administration, regulatory compliance, fraud prevention, dispute management, accounting, and enforcement of applicable terms. Retention periods may vary depending on the nature of the data, the type of relationship with the user, and any legal or operational requirements applicable to the platform.

Reasonable technical and organizational measures may be used to protect information against unauthorized access, unlawful processing, accidental loss, destruction, misuse, or alteration. Such measures may include encrypted transmission methods such as SSL, restricted access controls, authentication procedures, logging systems, internal review processes, and service-provider safeguards designed to support data confidentiality and integrity.

No internet-based service, however, can guarantee absolute security. Users are generally responsible for maintaining the confidentiality of account credentials, choosing secure passwords where applicable, and avoiding unauthorized sharing of login information.

User Rights and Choices

Subject to applicable law, users may have certain rights in relation to their personal information. These rights may include the right to request access to personal data, request correction of inaccurate information, request deletion in specific circumstances, object to certain processing activities, request restriction of processing, or request data portability where such right applies.

Users may also have rights relating to consent-based processing, including the ability to withdraw consent where processing relies on consent and where withdrawal is legally available. Withdrawal of consent does not generally affect the lawfulness of processing that occurred before the withdrawal.

Certain rights may be limited where processing is necessary for legal compliance, fraud prevention, identity verification, contractual performance, security protection, recordkeeping, the establishment or defense of legal claims, or the maintenance of responsible gambling controls. For example, information that must be retained for regulatory, accounting, or anti-money laundering purposes may not be immediately deleted upon request.

Users may also have choices relating to cookies, communication preferences, or account-based responsible gambling settings, subject to platform functionality and legal constraints.

International Data Transfers and Australia

Because Spinfin operates as an international online platform, information may be processed in jurisdictions outside the user’s country of residence. This may occur where technical infrastructure, payment processors, support services, compliance vendors, or affiliated operational functions are located in different countries.

International transfers may include transfers to countries that do not provide the same level of data protection as the jurisdiction from which the information originated. In such cases, Spinfin may rely on contractual safeguards, internal controls, service-provider commitments, or other lawful transfer mechanisms recognized under applicable law.

Where platform services, support functions, or technical vendors involve processing connected to Australia, user information may be accessed or stored across borders for the purposes described in this Policy. Users should understand that authorities in Australia or another receiving jurisdiction may, in certain circumstances, have lawful rights of access under local law. Any such transfer should remain limited to legitimate operational, compliance, or security purposes.

Protection of Minors

The Spinfin platform is intended for adults who are legally permitted to engage in online gambling in the relevant jurisdiction. It is not directed to minors, and Spinfin does not intend to knowingly collect personal information from individuals who are below the legal age required to use gambling services.

Age verification measures may be used to identify underage applicants or users. If Spinfin becomes aware that information has been submitted by or collected from a person who is not legally eligible to use the platform, the account may be suspended or closed, and relevant information may be deleted or retained only to the extent necessary to comply with legal obligations, prevent fraud, or document the restriction.

Parents or guardians who believe that a minor may have provided information in connection with the platform may seek review through the available support channels.

Policy Updates and Changes

Spinfin may update or amend this Privacy Policy from time to time to reflect operational developments, legal requirements, regulatory expectations, technical changes, service modifications, or revised data handling practices. Any updated version will become effective when published on the platform unless a different effective framework is stated.

Where required by applicable law, users may be notified of material changes through the website, account notices, or other appropriate communication methods. Continued use of the platform after an updated Policy takes effect may be treated as acknowledgment of the revised terms of this Privacy Policy, to the extent permitted by law.

Users are encouraged to review the Privacy Policy periodically to remain informed about current information practices. This Policy should be interpreted in a manner consistent with applicable legal obligations, and where a conflict arises between this Policy and mandatory law, the mandatory law will prevail.